Customer Care
At Urban Nest, your satisfaction is at the heart of everything we do. From the moment you reserve your new home to long after you’ve moved in, our dedicated Customer Care team is here to support you every step of the way.
Our Promise to You
We’re committed to delivering high-quality homes and exceptional service. Our Customer Care Charter outlines our dedication to:
- Clear and timely communication
- Professional support throughout your home-buying journey
- Swift resolution of any issues or concerns
- A smooth and enjoyable move-in experience
Here’s How We Support You
Before You Move In:
- Regular updates on build progress
- Site visits and walkthroughs
- Help with paperwork and preparation
On Move-In Day:
- A thorough home demonstration
- Key handover and welcome pack
- Introduction to your new community
After You Move In:
- 24/7 emergency support (first 2 years)
- Quick-response team for snagging issues
- Regular follow-ups to ensure everything is perfect
Report an Issue
Notice something that needs attention? Let us know and we’ll take care of it quickly.
📞 Call Us: 07894271959
📧 Email: Customercare@myurbanhomes.com
📝 [Online Form Link: “Report a Snag”]
Your Warranty Protection
All our homes come with:
- 2-Year Developer Warranty – covers most items in your home
- 10-Year NHBC / LABC / Advantage Warranty – structural cover from year 3 to year 10 – refer to sales pack to confirm warranty provider
We’re here to make sure your home is protected and maintained to the highest standard.
Stay Connected
We’re just a message away. Whether it’s a question, a concern, or feedback, we want to hear from you.
📍 Visit our Help Centre: [Link]
💬 Chat with us online: [Live Chat Button]
📱 Follow us for updates and homeowner tips: [Social Media Icons]
Bamfurlong- 1 Remaining
Pair of Semi-Detached Homes Starting Price £199,950
Eccles – SOLD OUT
8 Townhouse, Mixture of 3 & 4 Bedroom Properties Starting Price £335,000
Blackburn – SOLD OUT
3 Bedroom Townhouses (4 off) – First-time buyer Starting price £130,000
Hazel Grove – 2 Remaining
3 & 4 Bedroom Townhouses (8 off)
Starting Price £430,000
Standish – SOLD OUT
3 Bed Terrace townhouses (4 off)
Starting Price £235,000
Darwen – SOLD OUT
Two Detached 4-bed Properties
Starting price £365,000
We Follow Best Practices
Our homes offer style, comfort, and peace of mind — all built to the highest standards and backed by a 10-year structural warranty.
We’re committed to building homes that are not only beautiful, but better for the environment. From energy-efficient designs and high-performance insulation to responsibly sourced materials and smart home technology, sustainability is built into every stage of our developments. Our goal is to reduce environmental impact while helping homeowners enjoy lower energy bills and a more comfortable, future-proof home.
Hazel Grove
8 Luxury Homes
Blackburn
Low-Cost Homes
Peel Green
8 Build to Rent (BTR)
WN2
Bamfurlong
M30
Eccles
SK8
Hazel Grove
BB2
Blackburn
PEEL GREEN
Alice Howard
“We are beyond thrilled with our new home! From the initial inquiry to the day we received the keys, the entire process was handled with such care and excellence. Every question was answered, every concern was addressed, and the handover was incredibly smooth and well-organized. It’s rare to find such dedication and attention to detail — truly an outstanding experience that made us feel valued every step of the way.”
CHORLEY
Steve Mackley
“Buying a home is a big decision, and I couldn’t have asked for a better team to guide me through it. Every stage — from viewing properties to the final handover — was handled with professionalism, efficiency, and genuine care. The quality of the home and the smooth transition during the handover truly stood out. It was a seamless, stress-free experience that exceeded all expectations. Highly recommended!”
DARWIN
Ema Romero
“An exceptional experience from start to finish. The purchasing process was handled with transparency and precision, and the team consistently went above and beyond to ensure everything stayed on track. The handover was seamless, timely, and executed with a high level of professionalism. Truly outstanding service — I couldn’t be more satisfied with my new home.”
CHORLEY
Ann Smith
“From the very first interaction to the final handover of our new home, the entire experience was nothing short of outstanding. The team made the purchasing process smooth, transparent, and stress-free. Every step was handled with professionalism and genuine care, and the attention to detail during the handover exceeded our expectations. We felt fully supported and informed throughout the journey.
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