Date: 14 April 2025
Consumer protections related to new-build residential properties in the UK, two key codes provide guidance and support:
🏠 Consumer Code for Home Builders (CCHB)
The CCHB is an industry-led scheme that ensures new home buyers are treated fairly, are fully informed about their purchase, and have access to independent redress if things go wrong. consumercodefornewhomes.com+2Consumer Code+2approvedcode.tradingstandards.uk+2
- Applies to most homes built in the UK by home builders registered with the UK’s main new home warranty bodies: NHBC, Premier Guarantee, LABC Warranty, and Checkmate. Consumer Code+2Consumer Code+2Consumer Code+2
- Covers the period from reservation until two years after legal completion. Link: Consumer Code+2approvedcode.tradingstandards.uk+2Consumer Code+2
- Provides an Independent Dispute Resolution Scheme for unresolved issues. Link: approvedcode.tradingstandards.uk
- Recent Updates (Fifth Edition):
- Enhanced requirements for pre-contract information, including planning consent references and energy performance details. Foot Anstey
- Introduction of a 14-day cooling-off period for reservation cancellations. Foot Anstey
- For more information, Link: visit the Consumer Code for Home Builders website.
- Contact Us
🏡 Consumer Code for New Homes (CCNH)
The CCNH is approved by the Chartered Trading Standards Institute and aims to ensure best practices are followed by registered developers in marketing and selling new homes. Link: consumercodefornewhomes.com
- Key Features:
- Applies to all developers registered with the code. consumercodefornewhomes.com
- Covers the entire home buying process, from pre-contract to after-sales service. consumercodefornewhomes.com
- Sets higher levels of consumer protection beyond existing laws. consumercodefornewhomes.com
- Recent Updates (Version 5):
- Effective for reservations made from 1 January 2024. Link: consumercodefornewhomes.com
- Includes updated requirements for developers to provide clear and comprehensive information to buyers. Link: consumercodefornewhomes.com
- For more information, Link: visit the Consumer Code for New Homes website.
Both codes aim to enhance transparency, fairness, and quality in the new-build home buying process. They provide mechanisms for dispute resolution and set standards that developers must adhere to, offering buyers added confidence and protection.
If you need assistance determining which code applies to a specific developer or have questions about your rights as a new-build home buyer, feel free to ask.
Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:
UrbanNest
📞 Tel: 07894271959
✉️ Email: Customerservices@myurbanhomes.com
🌐 Website: www.myurbanhomes.com
If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.