Privacy Policy

Effective Date: 14 April 2025

Urban Nest (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to all personal data provided to us through our website, at our sales or lettings offices, at development sites, or via third-party platforms.

1. Information We Collect

We may collect the following types of personal data:

We may collect and process the following types of personal data:

a) Directly from you:

  • Name, address, telephone number, and email address
  • Identification documents (passport, driving licence, utility bill)
  • Property preferences and financial details (e.g., proof of funds, mortgage approval)
  • Communication and correspondence with us
  • Feedback and survey responses

b) Automatically via our website:

  • IP address, browser type and version, time zone settings
  • Clickstream and site navigation data
  • Cookies and similar tracking technologies (see Section 6)

c) On-site security:

  • CCTV footage (at showhomes, developments, or offices

2. Legal Basis for Processing

  • We will only process your personal data where we have a lawful basis to do so. These include:
  • Performance of a contract (e.g., property purchase, tenancy agreement)
  • Consent (e.g., to receive marketing communications)
  • Legal obligation (e.g., anti-money laundering checks)
  • Legitimate interests (e.g., securing our premises, improving services)

3. How We Use Your Data

We use your information to:

  • Respond to enquiries and provide property details
  • Process property sales, lettings, or leasehold agreements
  • Verify your identity and conduct anti-fraud or anti-money laundering checks
  • Send relevant marketing communications (if opted-in)
  • Improve our services and website functionality
  • Ensure safety and compliance on development sites

4. Who we Share Your Data With

We may share your personal data with:

  • Solicitors, mortgage brokers, financial advisors (with your consent)
  • Estate agents, letting agents, and contractors
  • Third-party service providers (e.g., IT, CRM, mailing, or marketing tools)
  • Regulatory or law enforcement bodies (when legally required)
  • Utility or management companies (for new home setup)

All third parties are contractually bound to protect your data in accordance with data protection laws.

5. Data Rentention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal, regulatory, tax, accounting, or reporting requirements. Retention periods may vary depending on the type of data and our relationship with you.

6. Cookies and Tracking

Our website uses cookies to distinguish you from other users, help us provide a better experience, and improve our website. You can set your browser to refuse all or some cookies. More details are in our [Cookie Policy].

7. International Transfers

If we transfer your data outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the ICO.

8.Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccuracies
  • Request erasure (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at Customerservices@myurbanhomes.com

9. Security Measures

We use appropriate technical and organisational security measures to protect your data, including encryption, access control, and secure servers. While we strive to protect your data, we cannot guarantee the security of data transmitted over the Internet.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website, and where appropriate, notified to you by email.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, you can contact us at:

UrbanNest

📞 Tel: 07894271959
✉️ Email: Customerservices@myurbanhomes.com
🌐 Website: www.myurbanhomes.com

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.